Data & Privacy
Effective Date: 1 January 2026 | Last Updated: 11 June 2026
This Privacy Policy describes how winboc ("winboc", "we", "our", "us") collects, uses, stores, and shares personal data obtained from players and visitors who access the winboc platform at winboc.net. We are committed to protecting your privacy in a manner consistent with internationally recognised data protection standards.
1.1 For the purposes of this Privacy Policy, the data controller responsible for the personal data of winboc platform users is winboc, operating the online gaming platform at winboc.net.
1.2 winboc processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability.
1.3 This Privacy Policy applies to all personal data collected through the winboc website, mobile-responsive platform, customer support channels, and any communications between winboc and its registered or prospective players.
winboc collects personal data in the following categories:
2.1 Registration Data. When you create a winboc account, we collect your full name, date of birth, email address, username, and your self-reported country and city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya). This data is necessary to establish your account and verify your age eligibility.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering and age verification requirements, winboc collects copies of government-issued identity documents (such as MyKad or passport), proof of address, and in some cases a selfie photograph for identity matching purposes. KYC documents are processed securely and retained in accordance with applicable regulatory retention requirements.
2.3 Financial Data. winboc collects payment information sufficient to process deposits and withdrawals, including your bank account details (for FPX and bank transfer transactions), and e-wallet identifiers (for Touch 'n Go eWallet and Boost transactions). winboc does not store full card numbers or payment credentials beyond what is necessary for transaction processing.
2.4 Gaming Activity Data. We record your betting history, game session data, wagering volumes, wins and losses, bonus usage, and account activity logs. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
2.5 Technical Data. We automatically collect IP address, device type, browser type and version, operating system, referral source, pages visited, session duration, and click-path data. This is collected via server logs and first-party analytics tools.
2.6 Communications Data. When you contact winboc support via live chat, email, or WhatsApp, we retain the content of those communications for quality assurance, dispute resolution, and training purposes.
winboc uses your personal data for the following purposes:
4.1 Contractual necessity. The majority of winboc's data processing activities are necessary for the performance of the contract between winboc and the player — specifically, the provision of gaming services, processing of financial transactions, and account management.
4.2 Legal obligation. winboc processes identity, age verification, and transaction data as required to comply with applicable anti-money laundering, responsible gaming, and gaming authority obligations.
4.3 Legitimate interests. winboc processes technical and gaming activity data on the basis of legitimate interests — specifically, fraud prevention, platform security, and the improvement of services offered to Malaysian players.
4.4 Consent. Where winboc processes data for marketing communications, such processing is conducted on the basis of your explicit consent, which is obtained at registration and may be withdrawn at any time.
5.1 winboc does not sell personal data to third parties under any circumstances.
5.2 winboc shares personal data with third parties only to the extent necessary for the following purposes:
5.3 All third-party data processors engaged by winboc are required to maintain appropriate technical and organisational security measures and are prohibited from processing your data for any purpose other than those specified by winboc.
6.1 winboc uses first-party cookies and similar tracking technologies on the winboc platform for the following purposes:
6.2 winboc does not deploy third-party advertising cookies or sell behavioural data derived from cookie tracking to advertising networks.
6.3 You may manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the winboc platform.
7.1 winboc retains personal data for as long as your account remains active and for a defined period thereafter, as required to meet our legal, regulatory, and contractual obligations.
7.2 Gaming activity data, financial transaction records, and KYC documentation are retained for a minimum of five (5) years following account closure, consistent with standard anti-money laundering record-keeping requirements.
7.3 Marketing preference data and communications records are retained for the duration of your account relationship with winboc, and for up to twelve (12) months following account closure, unless a longer period is required by law.
7.4 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by winboc:
To exercise any of these rights, contact winboc at [email protected]. winboc will respond to verified requests within thirty (30) days.
9.1 winboc implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption of all data in transit, encrypted storage of sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of the winboc platform.
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winboc will notify affected players and relevant authorities in accordance with applicable notification obligations.
9.3 winboc recommends that all players protect their own account security by using a strong, unique password for their winboc login and enabling two-factor authentication where available.
10.1 21+ The winboc platform is strictly for individuals aged 21 years and above. winboc does not knowingly collect personal data from persons below the minimum age. Where winboc identifies or receives credible notification that a minor has accessed the platform or submitted personal data, the associated account will be suspended immediately and all data will be securely deleted.
10.2 If you are a parent or guardian and believe that a minor in your care has created a winboc account, contact winboc support immediately at [email protected].
11.1 winboc reserves the right to update this Privacy Policy at any time. The effective date of the current version is displayed at the top of this page. Where material changes are made, registered players will be notified via email or on-platform notification.
11.2 Continued use of the winboc platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data winboc holds about you, please contact us through the following channels:
winboc will acknowledge data-related enquiries within 48 hours and will endeavour to resolve all requests within thirty (30) calendar days.
winboc's Privacy Commitments at a Glance
winboc does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances, full stop.
All data transmitted between your device and winboc's servers — including login credentials and payment details — is encrypted using 256-bit SSL, the same standard used by major Malaysian banks.
You can request a copy of all personal data winboc holds about you at any time. Requests are fulfilled within 30 days — no bureaucratic delays, no hidden conditions.
When your data is no longer required and no legal retention obligation applies, winboc will delete it securely upon your request. Data minimisation is a design principle, not an afterthought.
winboc does not deploy advertising trackers or share behavioural data with ad networks. First-party analytics are used solely to improve the winboc platform experience.
Marketing communications from winboc require your explicit consent and can be withdrawn at any time. Unsubscribe requests are processed immediately, with no waiting period.
winboc is built on trust — fair games, fast payments, and genuine respect for your privacy. Sign in to your account or get started today and experience the winboc difference for yourself.
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